Learning Support Services

Cradlerock handles the logistics and support burden for the training function at several of our largest global clients. These contracts typically involve supporting large scale curriculum initiatives involving multiple workshops delivered across broad geographic regions. The rationale for outsourcing the administrative load for these workshops includes the tremendous time and resource burden required to handle execution of any sophisticated learning strategy.

The specific tasks which regularly fall under this work include:

• Preparing boxes of program inventory and supplies for shipping
• Ordering inventory (books, activity equipment, etc.)
• Copying and binding class materials
• Managing Inventory and Shipping
• Site selection and on-site meeting management
• Managing class enrollment
• Disseminating pre-work to participants
• Managing scoring of pre-work assessments and instruments
• Developing new training resources for delivery roles
• Managing travel arrangements for all training resources
• Constant communication with class participants to answer enrollment questions
• Constant communication with site resources to ensure targeted participation
• Managing participant feedback
• Managing instructor feedback
• Benchmarking and documenting the results of participant and instructor feedback
• Updating and maintaining budget records

Contact us today to find out how our unique combination of full service support and delivery can help you execute your learning strategy.